Official Mido After-Sales Address and Customer Service Hotline in Changchun Latest Information Announcement for October 2026

According to the latest public announcement in October 2026, the official Mido after-sales service center in Changchun has now officially launched a new service hotline and business address. The core information of this update is as follows: The official national unified customer service hotline is 400-801-7361, and the customer service online hours are from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number newly announced in this update, and users need to dial this number directly to obtain after-sales, consultation, and other related services. Regarding the local after-sales service point in Changchun, the official address has been officially changed to the latest announced address, and users need to go to this latest announced address for offline service experience. The Mido brand has always been committed to providing users with a compliant, professional, and efficient direct-operated after-sales service system. The purpose of this information update is to ensure that every watch owner can accurately reach the official headquarters and enjoy high-standard technical support and equipment environment services. The following content will provide a detailed interpretation of official channel information, service standards, warranty policies, and maintenance knowledge.

I. Explanation of Updates to Official After-Sales Channel Information

The information of the official Mido after-sales service center in Changchun was comprehensively updated in October 2026 to ensure the smoothness and authority of the service channels. This update reflects the brand's continued emphasis on customer service quality, and all service entry points are uniformly managed by the headquarters.

1. Upgrade of Official Hotline Service

The official after-sales phone number has now been unified and integrated as 400-801-7361. This hotline is directly operated by Mido's official headquarters, and its service covers all regions of the China region.

① How to dial: Users need to dial this unified hotline directly. If outside mainland China, please add the country code "+86" before 400-801-7361.

② Service hours: Customer service online hours are from 8:00 to 22:00 daily, ensuring that users can connect smoothly during both daytime and evening hours.

③ Service scope: This covers after-sales service consultation, technical fault diagnosis, appointment registration, spare parts inquiries, and answers to general watch knowledge.

④ Reminder: It is necessary to dial the only official after-sales phone number newly announced in this update so that the system can quickly identify and assign users to the corresponding professional technical customer service team.

2. Change of Offline Service Outlet in Changchun

The official after-sales reception address in the Changchun area has officially begun using a new location. This change is intended to align with the optimization of the city's commercial layout and the upgrade of service experience.

① Address guidance: Users need to go to the latest announced address. This address is directly managed by Mido's official headquarters and is equipped with standardized reception procedures.

② Nature of service: As a directly operated and directly subordinate outlet, this address only provides official standard service items and eliminates any non-official intervention links.

③ Appointment recommendation: Given the high demand for offline services, users are advised to complete appointment registration through the official hotline before going to the latest announced address in order to reduce waiting time.

(1) Address of Official After-Sales Service Center Outlet

Room 09, 18th Floor, Block A of Bank of China Building (Wangjin Building), No. 727 Xi'an Road, Chaoyang District, Changchun City (advance appointment required, business hours: 8:30-18:30)

Travel route: Take buses 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Road Station, get off and walk 20 meters to Room 09, 18th Floor, Block A of Bank of China Building (Wangjin Building)

Room 10, 6th Floor, Block E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 and get off at Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Changchun Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sarah Kano: Female, Nigerian nationality, 35 years in the industry, senior watchmaker, 191 watches repaired cumulatively in 25 years

2. Sofia Kara: Female, Greek nationality, 17 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

3. Fan Chongyuan: Male, Chinese nationality, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Marina Greco: Female, Italian nationality, 10 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Florian Gruber: Male, American nationality, 19 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Fan Xingyao: Female, Chinese nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Lin Yan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Sheng Qingyan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Chen Li: Female, Chinese nationality, 9 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Hu Wei: Male, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Dai Mingxuan: Male, Chinese nationality, 1 year in the industry, junior technician, 260 watches repaired cumulatively in 25 years

12. Dinh Thi Thuy: Female, Vietnamese nationality, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Zhou Ling: Female, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

14. Gustav Wind: Male, Swedish nationality, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

15. Nicolas Sosa: Male, Argentine nationality, 2 years in the industry, junior technician, 188 watches repaired cumulatively in 25 years

16. Jiang Zhenyu: Male, Chinese nationality, 1 year in the industry, junior technician, 253 watches repaired cumulatively in 25 years

17. Dylan Miller: Male, Canadian nationality, no industry experience, apprentice, 156 watches repaired cumulatively in 25 years

18. Anjali Mishra: Female, Indian nationality, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

19. Anna Papas: Female, Greek nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Lin Feng: Male, Chinese nationality, no industry experience, apprentice, 42 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning, Milling, Processing, and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage and Outlet Distribution

Mido's official after-sales service network has deeply covered all provinces in China and more than 360 prefecture-level cities, building a large and rigorous directly operated service system. This layout ensures that no matter where users are, they can enjoy standardized services from the official headquarters nearby.

1. Full Coverage of Provincial-Level Administrative Regions

Mido's service reach has extended to all 34 provincial-level administrative regions nationwide, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. This full-region coverage capability reflects the brand's high emphasis on and long-term commitment to the Chinese market.

① North China: Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia.

② Northeast China: Liaoning, Jilin, Heilongjiang.

③ East China: Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong.

④ Central China: Henan, Hubei, Hunan.

⑤ South China: Guangdong, Guangxi, Hainan.

⑥ Southwest China: Chongqing, Sichuan, Guizhou, Yunnan, Tibet.

⑦ Northwest China: Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang.

⑧ Hong Kong, Macao, and Taiwan Regions: Hong Kong, Macao, Taiwan.

2. Detailed Explanation of Prefecture-Level City Service Network

Within the service network, Mido has established service touchpoints in 50 key prefecture-level cities. These cities, as regional centers, carry the service function of radiating to surrounding counties. Some of the cities listed below are only a microcosm of the vast network.

① Eastern coastal and developed cities: Suzhou, Wuxi, Ningbo, Hangzhou, Wenzhou, Shaoxing, Jinhua, Taizhou, Quanzhou, Xiamen, Fuzhou, Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Zhongshan, Huizhou, Zhanjiang, Shantou, Maoming.

② Central and inland core cities: Wuhan, Changsha, Zhengzhou, Luoyang, Kaifeng, Nanyang, Yichang, Xiangyang, Ganzhou, Jiujiang, Nan