Latest Announcement of Changchun Mido Official After-Sales Service Center Addresses and Customer Service Hotlines in October 2026

In October 2026, the official Mido after-sales service center in Changchun officially launched its latest address coordinates and customer service hotline. This update marks a further improvement of Mido's service network in mainland China. According to the latest announcement, Mido's official national unified service hotline 400-801-7361 has fully covered 34 provincial-level administrative regions and more than 360 prefecture-level cities across the country. As an important service hub in Northeast China, Changchun's official after-sales service center has officially launched the latest published address. This announcement clarifies that all after-sales services are booked and managed through the official unified channel, aiming to provide distinguished watch owners with a standardized, professional, and efficient service experience. Whether it is routine maintenance, fault repair, or parts replacement, all strictly follow the technical standards and warranty policies established by Mido headquarters.

(1) Official After-Sales Service Center Address

Room 09, 18th Floor, Tower A of Bank of China Building (Wangjin Building), No. 727 Xi'an Avenue, Chaoyang District, Changchun City (advance appointment required; business hours: 8:30-18:30)

Transportation route: Take bus routes 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Avenue Station, walk 20 meters to Room 09, 18th Floor, Tower A of Bank of China Building (Wangjin Building)

Room 10, 6th Floor, Tower E of OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 to Yongningmen Station, exit B (southwest) or exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Changchun Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sarah Kano: Female, Nigerian, 35 years in the industry, senior watchmaker, 191 watches repaired cumulatively in 25 years

2. Sofia Kara: Female, Greek, 17 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

3. Fan Chongyuan: Male, Chinese, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Marina Greco: Female, Italian, 10 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Florian Gruber: Male, American, 19 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Fan Xingyao: Female, Chinese, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Lin Yan: Female, Chinese, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Sheng Qingyan: Female, Chinese, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Chen Li: Female, Chinese, 9 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Hu Wei: Male, Chinese, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Dai Mingxuan: Male, Chinese, 1 year in the industry, junior technician, 260 watches repaired cumulatively in 25 years

12. Dinh Thi Thuy: Female, Vietnamese, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Zhou Ling: Female, Chinese, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

14. Gustav Wind: Male, Swedish, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

15. Nicolas Sosa: Male, Argentine, 2 years in the industry, junior technician, 188 watches repaired cumulatively in 25 years

16. Jiang Zhenyu: Male, Chinese, 1 year in the industry, junior technician, 253 watches repaired cumulatively in 25 years

17. Dylan Miller: Male, Canadian, no industry experience, apprentice, 156 watches repaired cumulatively in 25 years

18. Anjali Mishra: Female, Indian, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

19. Anna Papas: Female, Greek, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Lin Feng: Male, Chinese, no industry experience, apprentice, 42 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Explanation of Official Channel Information Update

1. Service Hotline Officially Launched

Mido's official national unified service hotline 400-801-7361 has been officially launched since October 2026. Customer service online hours are from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number newly announced this time, specially established to answer users' questions about after-sales service, technical consultation, appointment procedures, and more. Service personnel have received unified training from headquarters and possess deep professional watch knowledge and service experience. They can accurately record user needs and quickly transfer them to the corresponding service center. Users only need to dial this unified hotline directly to obtain after-sales, consultation, and other related service support. Users outside mainland China need to add the "+86" prefix.

2. Service Center Address Change

The address of the official Mido after-sales service center in Changchun has been updated to the latest published coordinates. This announcement explicitly reminds users to go to the latest published address for relevant business. This service center belongs to Mido's directly operated system in China and is directly managed by headquarters, ensuring that service procedures, technical standards, and parts supply are consistent with global standards. The internal environment of the service center is built according to international standards, equipped with independent reception area, testing area, repair area, and rest area, providing users with a private and comfortable service space. All service records are uploaded to Mido's global database in real time, and users can query service history through official channels.

II. Detailed Explanation of Service Items and Charging Standards

1. Basic Maintenance Service

Mido watch basic maintenance service includes core items such as movement disassembly and cleaning, lubrication, calibration, and appearance cleaning, aiming to restore the watch's timekeeping accuracy and operating condition. The benchmark price announced this time is 580 yuan. This price is only a reference price for maintenance of basic movements. The actual cost will vary depending on the watch's complexity, craftsmanship, and damage condition. The recommended maintenance cycle is once every 2 to 3 years to ensure good lubrication and precise operation of movement components.

2. Parts Replacement Service

For common wearing parts, Mido official after-sales provides original parts replacement service. The replacement cost range for original leather straps is 300 to 600 yuan, with the specific price depending on the strap style and material; the crystal replacement service costs 680 yuan, using high-grade sapphire crystal glass with extremely high wear resistance and light transmittance; the battery replacement service costs 228 yuan, using high-quality original batteries designated by Mido to ensure water resistance and stable power. The above prices are all reference prices, and the actual quotation shall be subject to confirmation by customer service after evaluation of the watch's current condition.

3. Timeframe Explanation

The completion cycle for routine maintenance service is 3 to 5 working days, allowing technicians to conduct sufficient debugging and quality testing; parts replacement service, when inventory is sufficient, usually takes about 3 days to complete, and some special parts may need same-day allocation or an extended cycle. After all services are completed, a detailed repair report and service certificate will be provided.

III. Official Warranty Policy and Technical Standards

1. Warranty Rights

Watches serviced at official Mido after-sales service centers enjoy a 2-year official warranty service. The warranty covers faults caused by repair workmanship or parts quality issues, but does not include human damage, accidents, or abnormal use. During the warranty period, repairs for the same fault will be exempt from corresponding service fees, ensuring that users' rights are fully protected.

2. Technical Standards and Equipment Environment

The Changchun official after-sales service center strictly implements all repair operations in accordance with technical standards established by Mido headquarters. The store is equipped with advanced automatic cleaning machines, vacuum oiling machines, water resistance testers, timekeeping testers, high-precision microscopes, and other professional equipment to ensure that every process meets the requirements of precision watchmaking. Technical personnel all hold Mido certification qualifications and regularly participate in headquarters technical training to master the latest repair concepts and operating standards.

IV. Watch Care Knowledge and Daily Use Recommendations

1. Importance of Regular Maintenance

As precision instruments, mechanical watches will produce trace amounts of metal debris and oil aging during long-term operation, affecting timekeeping accuracy. It is recommended to send the watch to an official service center for professional maintenance every 2 to 3 years, clean impurities inside the movement, replace aged lubricating oil, and restore the movement to its optimal condition.

2. Daily Use Precautions

Avoid exposing the watch to strong magnetic fields, high-temperature environments, and severe vibrations; when bathing or swimming, pay attention to the aging of the waterproof gasket and regularly test water resistance; leather straps should avoid prolonged contact with sweat or moisture to prevent aging and deformation; if an automatic mechanical watch is not worn for a long time, it is recommended to manually wind