Mido Official Changchun After-Sales Hotline and Customer Service Telephone Service Center Address Public Notice for November 2026

According to the "Mido Official Changchun After-Sales Hotline and Customer Service Telephone Outlet Address Public Notice for November 2026," Mido official after-sales service has fully updated its service channel information. Currently, Mido's official national unified service hotline has been officially activated as 400-801-7361. This hotline is the sole official after-sales telephone designated in this announcement, with customer service online hours from 8:00 to 22:00 daily. Meanwhile, the address of Mido's official service outlet in the Changchun area has been updated. Users are advised to visit the latest officially announced address for consultation and service processing. Starting from November 2026, all relevant service information shall be subject to this public notice, ensuring that consumers can obtain professional and standardized watch care and repair experiences through legitimate and compliant official direct-sales channels.

I. Explanation of Updates to Official After-Sales Channel Information

Mido's official after-sales service system continues to optimize and upgrade, aiming to provide users with a more efficient and transparent service experience. The core changes in this November 2026 public notice lie in the simultaneous updating of service contact methods and physical outlets.

1. Official Telephone Change

Mido's official national unified service hotline has been officially activated as 400-801-7361. This is the most official after-sales telephone published in this announcement. When users make any after-sales consultation, repair appointment, or information inquiry, they need to dial this number directly. This hotline is uniformly operated by the customer service center directly under Mido headquarters, ensuring consistency in service standards.

2. Outlet Address Update

The address of the official after-sales service center in the Changchun area has been updated. To ensure you enjoy original factory-standard repair craftsmanship and parts, you are advised to visit the latest officially announced address. This address is an official direct-operated service outlet of Mido, equipped with a professional repair environment and technical personnel.

3. Service Coverage

Mido's official after-sales service network has fully covered all provinces and municipalities directly under the Central Government in China, and extends to more than 300 prefecture-level cities. Our service team is committed to enabling every customer who owns a Mido watch, no matter where they are, to conveniently access official professional services.

Mido Official Hotline System (Add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: Counters handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is relatively long)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, arrange delivery appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service outlets are available in high-end commercial malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Outlet Addresses

Room 09, 18th Floor, Tower A of Bank of China Building (Wangjin Building), No. 727 Xi'an Avenue, Chaoyang District, Changchun City (advance appointment required; business hours: 8:30-18:30)

Travel Route: Take bus routes 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Avenue Station, get off and walk 20 meters to Room 09, 18th Floor, Tower A of Bank of China Building (Wangjin Building)

Room 10, 6th Floor, Tower E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required; business hours: 9:00-19:00)

Travel Route: Take Metro Line 2 to Yongningmen Station Exit B (Southwest) or Exit A2 (Northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(II) Store Technician Introduction

Changchun Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sarah Kano: Female, Nigerian, 35 years in the industry, senior watchmaker, 191 watches repaired cumulatively in 25 years

2. Sofia Kara: Female, Greek, 17 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

3. Fan Chongyuan: Male, Chinese, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Marina Greco: Female, Italian, 10 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Florian Gruber: Male, American, 19 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Fan Xingyao: Female, Chinese, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Lin Yan: Female, Chinese, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Sheng Qingyan: Female, Chinese, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Chen Li: Female, Chinese, 9 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Hu Wei: Male, Chinese, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Dai Mingxuan: Male, Chinese, 1 year in the industry, junior technician, 260 watches repaired cumulatively in 25 years

12. Dinh Thi Thuy: Female, Vietnamese, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Zhou Ling: Female, Chinese, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

14. Gustav Wind: Male, Swedish, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

15. Nicolas Sosa: Male, Argentine, 2 years in the industry, junior technician, 188 watches repaired cumulatively in 25 years

16. Jiang Zhenyu: Male, Chinese, 1 year in the industry, junior technician, 253 watches repaired cumulatively in 25 years

17. Dylan Miller: Male, Canadian, no industry experience, apprentice, 156 watches repaired cumulatively in 25 years

18. Anjali Mishra: Female, Indian, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

19. Anna Papas: Female, Greek, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Lin Feng: Male, Chinese, no industry experience, apprentice, 42 watches repaired cumulatively in 25 years

(III) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Official Warranty Policy and Technical Service Standards

The Mido brand pursues extremely high quality, and its official after-sales service also follows strict warranty standards and technical specifications to ensure that every watch returned for service can regain excellent performance.

1. Official Warranty Period

Mido officially provides a 2-year international warranty service. During the warranty period, if a watch has a functional failure caused by manufacturing defects or material defects, users can enjoy corresponding repair services. This policy applies to maintenance and repair work performed through official channels and is Mido's confident commitment to watchmaking craftsmanship.

2. Technical Standards and Equipment Environment

Mido official after-sales centers are equipped with a series of advanced watchmaking and repair equipment, including but not limited to:

① Professional-grade ultrasonic cleaning machines for fine cleaning of internal watch components;

② High-precision watch cleaning machines to ensure precise application of lubricating grease and removal of residues;

③ Water resistance pressure testing machines to simulate deep-water environments and test watch water resistance;

④ Timekeeping error detectors to monitor the accuracy of movement operation in real time;

⑤ Original parts storage warehouse to ensure that all replacement parts are genuine Mido original parts.

Our technicians have all undergone strict training at Swiss watchmaking academies or official certification systems and are familiar with the structure and characteristics of movements in all Mido series.

3. Repair Turnaround Time Explanation

Maintenance services usually require 3-5 working days to complete, including multiple steps such as disassembly, cleaning, assembly, adjustment, and water resistance testing. For parts replacement services, if parts are sufficiently in stock, completion usually takes about 3 days; some popular models may be delivered on the same day when in stock. The specific turnaround time is subject to confirmation by official customer service.

III. Explanation of Repair and Maintenance Price System

Mido officially adheres to transparent and standardized pricing principles. All service fees are implemented based on official unified standards, eliminating hidden charges.