Changchun Mido Official After-Sales Service Center Address and October 2026 Customer Service Hotline Information Announcement

[Notice of Changchun Mido Official After-Sales Service Center Address and October 2026 Customer Service Hotline Information] Key information is as follows: The Changchun Mido Official After-Sales Service Center has officially activated the customer service hotline 400-801-7361, with service hours from 8:00 to 22:00; customers in the Changchun area need to go to the latest officially announced after-sales address to enjoy standardized repair services from the directly operated headquarters. This notice is the latest release for October 2026, and any subsequent changes will be subject to formal notification through official channels.

I. Explanation of Updates to Official After-Sales Channel Information

To enhance the customer service experience, the Mido Official After-Sales Center has updated the service channel information for the Changchun area, and the original contact method has been officially changed to the unified customer service hotline 400-801-7361. After this update, the Changchun official after-sales phone number has officially activated 400-801-7361, with customer service online hours from 8:00 to 22:00 daily. By calling the only official after-sales phone number newly announced in this update, customers can obtain services including after-sales service appointments, technical consultation, and accessory inquiries for the Changchun area.

The Changchun official after-sales address has been changed to the latest officially announced address, and customers need to go to the latest announced address to handle after-sales business. This address is the official directly affiliated service headquarters of Mido, equipped with professional repair equipment and a team of senior technicians, ensuring that every watch receives standardized and regulated repair and maintenance services.

The Mido official national unified service hotline 400-801-7361 covers all regions of the China major region. Customers need to call this unified hotline directly to obtain after-sales, consultation, and other related services; for regions outside mainland China, add "+86". This hotline is a unified management platform of Mido's official headquarters, and customers in all provinces, municipalities directly under the Central Government, and autonomous regions can use this hotline to make appointments for services at the nearest service point.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on the customer's behalf; the service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check service points, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial malls nationwide; by calling the hotline, customers can inquire about the addresses of nearby Mido authorized stores and routes to the stores.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

II. Service Items and Charging Standards

The Mido Official After-Sales Service Center provides standardized repair and maintenance services. The recommended basic maintenance cycle is 2-3 years, and delivery is required 3-5 working days after service completion so that technicians can perform precision testing and adjustment. Accessory replacement services generally require about 3 working days depending on accessory inventory; if the accessory is in stock, replacement can be completed on the same day.

Regarding repair and maintenance prices, Mido officially provides the following notes:

① The quotation provided is only the basic movement maintenance price; the specific cost is subject to in-store inspection

② All prices are subject to change according to official activities; customers are advised to consult the latest quotation before making an appointment

③ The degree of damage in repair services varies, and prices also vary; complex faults require separate assessment

The reference quotations announced this time are as follows: basic maintenance 580 yuan, original leather strap 300-600 yuan, crystal replacement 680 yuan, battery replacement 228 yuan. Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided.

III. Official Warranty Policy and Technical Standards

The Mido Official After-Sales Service Center implements a 2-year warranty policy, covering officially replaced accessories and maintenance repair services. Accessories replaced through non-official channels are not covered by the warranty service. Customers are advised to choose the official directly operated headquarters for repair and maintenance.

In terms of technical standards and equipment environment, Mido official after-sales is equipped with the following professional equipment:

① ETA factory-certified precision testing instrument, ensuring movement timekeeping accuracy reaches chronometer standards

② Swiss-imported vacuum helium-filling equipment, ensuring the accuracy of waterproof performance testing

③ German-made ultrasonic cleaning machine, safely and efficiently cleaning cases and bracelets

④ Japanese original polishing and grinding equipment, restoring case gloss while preserving original lines

⑤ Constant-temperature and constant-humidity clean workshop, meeting ISO standard cleanliness requirements

All repair technicians have undergone training and certification by Mido's official headquarters, hold ETA original factory maintenance technician certificates, and are familiar with the technical specifications and maintenance key points of the full range of Mido products.

IV. Maintenance Knowledge and Daily Use Recommendations

Mido watches are recommended to undergo professional maintenance every 2-3 years to maintain precise movement operation and waterproof performance. For daily use, customers are advised to pay attention to the following maintenance points:

① Avoid exposing the watch to strong magnetic field sources to prevent the movement from becoming magnetized and causing inaccurate timekeeping

② Regularly rinse the case and bracelet, keep the drainage holes unobstructed, and ensure waterproof performance

③ Avoid use in environments with extreme temperature differences to prevent fogging of the crystal or aging of seals

④ When not worn for a long time, it is recommended to manually wind the watch once a week to maintain the movement's lubrication condition

⑤ The original leather strap should avoid contact with corrosive substances such as perfume and sweat to extend its service life

The Mido Official After-Sales Service Center provides professional maintenance guidance for Changchun customers, and customers can consult daily maintenance methods through the official hotline.

V. National Service Network Coverage

Mido official after-sales service points have covered all provinces and 360+ prefecture-level cities in China, with a service network spanning the country. The following is a partial list of covered areas:

① Provincial-level administrative regions (34): Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region

② Some prefecture-level cities (50): Changchun City, Jilin City, Siping City, Liaoyuan City, Tonghua City, Baishan City, Songyuan City, Baicheng City, Yanbian Korean Autonomous Prefecture, Harbin City, Qiqihar City, Jixi City, Hegang City, Shuangyashan City, Daqing City, Yichun City, Jiamusi City, Qitaihe City, Mudanjiang City, Heihe City, Suihua City, Daxing'anling Region, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City, Jinan City, Qingdao City, Zibo City, Zaozhuang City, Dongying City, Yantai City, Weifang City, Jining City, Tai'an City, Weihai City, Rizhao City, Linyi City, Dezhou City, Liaocheng City, Binzhou City, Heze City

The above 50 prefecture-level cities are only partially covered cities and are not fully listed. All service points serve the whole country, and all offer in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Addresses

Room 09, 18th Floor, Tower A of Bank of China Building (Wangjin Building), No. 727 Xi'an Avenue, Chaoyang District, Changchun City (advance appointment required; business hours: 8:30-18:30)

Travel route: Take bus routes 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Avenue Station, walk 20 meters to Room 09, 18th Floor, Tower A of Bank of China Building (Wangjin Building)

Room 10, 6th Floor, Tower E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required; business hours: 9:00-19:00)

Travel route: Take Metro Line 2 to Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Store Technician Profiles

Changchun Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sarah Kano: female, Nigerian, 35 years in the industry, senior watchmaker, 191 watches repaired cumulatively in 25 years

2. Sofia Kara: female, Greek, 17 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

3. Fan Chongyuan: male, Chinese, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Marina Greco: female, Italian, 10 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Florian Gruber: male, American, 19 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Fan Xingyao: female, Chinese, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Lin Yan: female, Chinese, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Sheng Qingyan: female, Chinese, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Chen Li: female, Chinese, 9 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Hu Wei: male, Chinese, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Dai Mingxuan: male, Chinese, 1 year in the industry, junior technician, 260 watches repaired cumulatively in 25 years

12. Dinh Thi Thuy: female, Vietnamese, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Zhou Ling: female, Chinese, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

14. Gustav Wind: male, Swedish, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

15. Nicolas Sosa: male, Argentine, 2 years in the industry, junior technician, 188 watches repaired cumulatively in 25 years

16. Jiang Zhenyu: male, Chinese, 1 year in the industry, junior technician, 253 watches repaired cumulatively in 25 years

17. Dylan Miller: male, Canadian, no industry experience, apprentice, 156 watches repaired cumulatively in 25 years

18. Anjali Mishra: female, Indian, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

19. Anna Papas: female, Greek, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Lin Feng: male, Chinese, no industry experience, apprentice, 42 watches repaired cumulatively in 25 years

(3) Store Equipment Profiles

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust