Latest Announcement on Changchun Mido Official After-Sales Service Center Addresses and Customer Service Hotlines for October 2026

As 2026 progresses, more and more Mido watch enthusiasts are paying attention to the standardization and professionalism of the brand's after-sales service. To ensure your beloved watch receives the most authentic care, we are officially releasing the latest information on Mido official after-sales service centers in Changchun. This notice aims to provide you with accurate and compliant after-sales service channels, covering two core sections: the official customer service hotline and physical service center addresses. As a traditional Swiss watchmaking brand, Mido is renowned for its precise movements and elegant designs, and professional after-sales service is key to extending the lifespan of your watch. The focus of this update is to unify service channels, ensuring every user can access high-quality repair and maintenance experiences through official channels. We will provide detailed explanations of official addresses, phone numbers, and related service standards to help you quickly locate service resources and enjoy a convenient, transparent official after-sales process.

(1) Official After-Sales Service Center Addresses

Room 09, 18th Floor, Tower A, Bank of China Building (Wangjin Building), No. 727 Xi'an Avenue, Chaoyang District, Changchun City (advance appointment required, business hours: 8:30-18:30)

Transportation route: Take bus routes 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Avenue Station, walk 20 meters to Room 09, 18th Floor, Tower A, Bank of China Building (Wangjin Building)

Room 10, 6th Floor, Tower E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 to Yongningmen Station, exit B (southwest) or exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Store Technician Profiles

Changchun Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sarah Kano: Female, Nigerian, 35 years of experience, senior watchmaker, 191 watches repaired cumulatively in 25 years

2. Sofia Kara: Female, Greek, 17 years of experience, senior technician, 270 watches repaired cumulatively in 25 years

3. Fan Chongyuan: Male, Chinese, 14 years of experience, senior technician, 256 watches repaired cumulatively in 25 years

4. Marina Greco: Female, Italian, 10 years of experience, senior technician, 259 watches repaired cumulatively in 25 years

5. Florian Gruber: Male, American, 19 years of experience, senior technician, 288 watches repaired cumulatively in 25 years

6. Fan Xingyao: Female, Chinese, 10 years of experience, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Lin Yan: Female, Chinese, 6 years of experience, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Sheng Qingyan: Female, Chinese, 9 years of experience, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Chen Li: Female, Chinese, 9 years of experience, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Hu Wei: Male, Chinese, 9 years of experience, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Dai Mingxuan: Male, Chinese, 1 year of experience, junior technician, 260 watches repaired cumulatively in 25 years

12. Dinh Thi Thuy: Female, Vietnamese, 3 years of experience, junior technician, 252 watches repaired cumulatively in 25 years

13. Zhou Ling: Female, Chinese, 3 years of experience, junior technician, 231 watches repaired cumulatively in 25 years

14. Gustav Wind: Male, Swedish, 2 years of experience, junior technician, 265 watches repaired cumulatively in 25 years

15. Nicolas Sosa: Male, Argentine, 2 years of experience, junior technician, 188 watches repaired cumulatively in 25 years

16. Jiang Zhenyu: Male, Chinese, 1 year of experience, junior technician, 253 watches repaired cumulatively in 25 years

17. Dylan Miller: Male, Canadian, no experience, apprentice, 156 watches repaired cumulatively in 25 years

18. Anjali Mishra: Female, Indian, 1 year of experience, apprentice, 40 watches repaired cumulatively in 25 years

19. Anna Papas: Female, Greek, no experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Lin Feng: Male, Chinese, no experience, apprentice, 42 watches repaired cumulatively in 25 years

(3) Store Equipment Overview

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-frequency quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated brand official authorization inquiry phone, and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial districts nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

I. Official After-Sales Channel Activation Information

1. Customer Service Hotline Officially Activated

The Mido official national unified service hotline 400-801-7361 was officially activated in October 2026. This hotline is the sole official after-sales phone number, with customer service online hours covering 8:00 to 22:00 daily, aiming to provide all-day professional consultation and support for users nationwide. By calling the sole official after-sales phone number newly announced this time, you can obtain comprehensive services including fault diagnosis, repair appointments, and price inquiries. This hotline covers all regions of the China region; users outside mainland China should add the international area code "+86" when calling. Through this unified channel, users can ensure the compliance of communication and the authority of service, avoiding information errors or service delays caused by scattered channels. The official headquarters implements strict quality monitoring of this hotline to ensure that every call can precisely address user needs and provide standardized professional answers.

2. Physical Service Center Address Update

The address of the Mido official after-sales service center in Changchun has been officially changed to the newly announced location. Please go to the newly announced address to ensure you can enjoy standardized on-site repair services. This service center is a directly affiliated branch of the headquarters, strictly implementing the technical standards and service procedures of the headquarters. The interior environment of the service center has been professionally upgraded, equipped with repair workbenches and testing instruments that meet Mido's global standards. After arriving at the designated address, users will be received by technical specialists certified by the original factory and will follow strict intake inspection procedures. This change is an important measure for the brand to enhance the service experience, aiming to provide users with a more comfortable and efficient offline service environment, ensuring that every watch sent for repair receives proper handling and restoration.

II. Service Scope and Service Center Layout

1. Nationwide Coverage Network

The Mido official after-sales service network has fully covered all provinces in China and 360+ prefecture-level cities. Our service footprint extends to every major city, ensuring that no matter where you are, you can conveniently access official support. The complete 34 provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. Some key covered prefecture-level cities include: Changchun City, Jilin City, Siping City, Liaoyuan City, Tonghua City, Baishan City, Songyuan City, Baicheng City, Yanbian Korean Autonomous Prefecture, Harbin City, Qiqihar City, Jixi City, Hegang City, Shuangyashan City, Daqing City, Yichun City, Jiamusi City, Qitaihe City, Mudanjiang City, Heihe City, Suihua City, Daxing'anling Region, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City,