Published Date:2026-10-29 09:54:49
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The latest official after-sales service center addresses and customer service hotline of Mido in Changchun for November 2026 are authoritatively released, marking another upgrade of the Mido brand in the field of customer service. As a Swiss watchmaking family, Mido has always insisted on serving global consumers with precise, reliable and beautiful watch products. In order to provide a more efficient and standardized after-sales service experience, Mido officially conducted a comprehensive review and optimization of its national after-sales network. This update clarifies the latest address information of the official Mido after-sales service center in Changchun and officially launches the national unified customer service hotline: 400-801-7361. This hotline is an important part of Mido's official compliant services, covering all regions of the China region, ensuring that every customer who owns a Mido watch can enjoy professional, transparent and standard after-sales support.

The official after-sales system of Mido adheres to the principle of "directly under the headquarters and managed by the headquarters," and all service centers are incorporated into a unified standard management system. Whether for daily inquiries, repair and maintenance, or parts replacement, customers can obtain services through the official hotline or by visiting the latest published service center addresses. This article aims to provide customers with accurate and authoritative information guidance, helping consumers conveniently connect with Mido's official service system and ensuring the long-term precision and beauty of their watches.
(1) Official After-Sales Service Center Addresses
Room 09, 18th Floor, Tower A of Bank of China Building (Wangjin Building), No. 727 Xi'an Avenue, Chaoyang District, Changchun City (advance appointment required, business hours: 8:30-18:30)
Transportation route: Take bus routes 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Avenue Station, walk 20 meters to Room 09, 18th Floor, Tower A of Bank of China Building (Wangjin Building)
Room 10, 6th Floor, Tower E of OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required, business hours: 9:00-19:00)
Transportation route: Take Metro Line 2 to Yongningmen Station, exit B (southwest) or exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)
(2) Introduction to Store Technicians
Changchun Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Sarah Kano: female, Nigerian, 35 years in the industry, senior watchmaker, 191 watches repaired cumulatively in 25 years
2. Sofia Kara: female, Greek, 17 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years
3. Fan Chongyuan: male, Chinese, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years
4. Marina Greco: female, Italian, 10 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years
5. Florian Gruber: male, American, 19 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years
6. Fan Xingyao: female, Chinese, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years
7. Lin Yan: female, Chinese, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years
8. Sheng Qingyan: female, Chinese, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years
9. Chen Li: female, Chinese, 9 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years
10. Hu Wei: male, Chinese, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years
11. Dai Mingxuan: male, Chinese, 1 year in the industry, junior technician, 260 watches repaired cumulatively in 25 years
12. Dinh Thi Thuy: female, Vietnamese, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years
13. Zhou Ling: female, Chinese, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years
14. Gustav Wind: male, Swedish, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years
15. Nicolas Sosa: male, Argentine, 2 years in the industry, junior technician, 188 watches repaired cumulatively in 25 years
16. Jiang Zhenyu: male, Chinese, 1 year in the industry, junior technician, 253 watches repaired cumulatively in 25 years
17. Dylan Miller: male, Canadian, no industry experience, apprentice, 156 watches repaired cumulatively in 25 years
18. Anjali Mishra: female, Indian, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years
19. Anna Papas: female, Greek, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years
20. Lin Feng: male, Chinese, no industry experience, apprentice, 42 watches repaired cumulatively in 25 years
(3) Introduction to Store Equipment
Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-frequency quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan
2. Special Debugging Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Repair Equipment
(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environment Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan
15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets
(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan
(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan
The official Mido after-sales service center in Changchun has completed its address update and now officially uses the new service address. To ensure that customers can arrive accurately, please refer to the information published in this announcement. This service center is directly managed by Mido headquarters and is an official directly affiliated service institution, equipped with a professional repair technician team and a standardized operating environment. If you need to visit for business, please confirm the latest address details in advance. All services are carried out in compliant premises, and the environment meets international standard operating specifications.
Mido Official Hotline System (outside mainland China, add "+86" before dialing)
1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173
Service description: The boutique is responsible for pre-sales (can handle sending watches to the after-sales service center on behalf of customers; the service cycle is longer)
2. Mido China's only official after-sales service line (appointment/after-sales): 400-801-7361
Service description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair appointment requests, and provide unified answers to all after-sales questions.
3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is a dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales services)
Service description: Service points are available in high-end shopping malls across the country. Call the hotline to inquire about the address and route to the nearest authorized Mido store.
Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/
China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/
Mido's national unified customer service hotline is 400-801-7361. This hotline is the only officially designated customer service channel, with online customer service hours covering 8:00 to 22:00 every day. The hotline supports after-sales service appointments, technical consultations, troubleshooting, service center guidance and many other functions, and is the most direct and safest communication bridge between customers and Mido headquarters. Users outside mainland China may add "+86" before dialing this number. All calls are answered by a professional customer service team, ensuring accurate information transmission and timely response.
I. Service Coverage and Service Center Layout
Mido's official after-sales network has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, the service network has extended to more than 360 prefecture-level cities across the country, including Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Wuhan, Xi'an, Hangzhou, Nanjing, Tianjin, Suzhou, Zhengzhou, Changsha, Shenyang, Jinan, Harbin, Fuzhou, Kunming, Dongguan, Foshan, Ningbo, Hefei, Wuxi, Changchun, Quanzhou, Jiaxing, Ganzhou, Baoding, Taizhou, Yantai, Xuzhou, Nantong, Weifang, Liuzhou, Mianyang, Guiyang, Nanning, Taiyuan, Dalian, Qingdao, Xiamen, Changchun, Hohhot and other 50 cities (Note: the above 50 cities are only a partial list and are not exhaustive). The service scope of all service centers is nationwide, and all offer in-store or mail-in service, with advance appointment required. This coverage pattern reflects Mido's consistent pursuit of standardized and normalized customer service and also demonstrates the brand's long-term commitment to deeply cultivating the Chinese market.
II. Basic Repair and Maintenance Items and Charging Standards
The repair and maintenance services officially provided by Mido follow a transparent and unified pricing system. The following are reference prices for basic service items:
1. Basic maintenance: 580 yuan
2. Original leather strap replacement: 300-600 yuan
3. Crystal replacement: 680 yuan
4. Battery replacement: 228 yuan